--- title: Paladin Blog | Bank Tech Spending description: Bank Tech Spending | --- [![Paladin fs](https://blog.paladin-fs.com/hubfs/Paladin_September2019%20Theme/Images/logo-paladin-dark.svg) ](http://paladin-fs.com/) - [![LinkedIn](https://blog.paladin-fs.com/hubfs/Paladin_September2019%20Theme/Images/linkedin.svg) linkedin ](https://www.linkedin.com/company/paladin-fs-llc/) - [![Twitter](https://blog.paladin-fs.com/hubfs/Paladin_September2019%20Theme/Images/twitter-logo-button.svg) twitter-logo-button ](https://twitter.com/Paladinfs) ![paladin_blueline2](https://blog.paladin-fs.com/hubfs/paladin_blueline2.jpg) # Paladin Blog ## [Breaking Free: It’s Time to Rewrite the Rules of Core IT & Fintech Contracts | Paladin fs](https://blog.paladin-fs.com/blog/golden-contract-coalition) Posted by [Aaron Silva](https://blog.paladin-fs.com/blog/author/aaron-silva) on Feb 3, 2025 8:22:32 AM - [Tweet](https://twitter.com/share)   ## **Breaking Free: It’s Time to Rewrite the Rules of Core IT & Fintech Contracts** For years, community banks have felt trapped in a David vs. Goliath struggle with their Core IT providers. Fiserv, FIS, Jack Henry – these Big Three giants have held the power, locking banks into one-sided contracts that often feel unfair and exploitative. But the tide started to turn back in 2016 when the **[The Golden Contract Coalition (GCC)](http://www.goldencontract.com/) **was launched by our CEO, Aaron Silva in partnership with Pillsbury Winthrop Shaw Pittman (Pillsbury).  Aaron’s company Paladin fs is the only advisory firm to have created an independent, 3rd party coalition designed to battle the Big Three head on.   The American Bankers Association tried many years ago to tame the Big Three with the formation of their Core Platforms Committee but has largely failed in this endeavor, petering out remaining momentum back in 2022.  Solving the issue of fair contracts will only work if the economic buyers (banks and credit unions) come together in a free market coalition with the confidence and expertise of industry leaders such as Paladin and Pillsbury.  Unfortunately, the ABA does not have experts familiar with Core, IT and Fintech contracts on staff and this is not in their mission to employ them. [Read More](https://blog.paladin-fs.com/blog/golden-contract-coalition) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/golden-contract-coalition#comments-listing) Topics: [Contract Negotiations](https://blog.paladin-fs.com/blog/topic/contract-negotiations), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending) ## [New Year, New Negotiations | Core IT Negotiations | Paladin fs](https://blog.paladin-fs.com/blog/core-it-negotiations) Posted by [Aaron Silva](https://blog.paladin-fs.com/blog/author/aaron-silva) on Jan 8, 2025 9:16:41 AM - [Tweet](https://twitter.com/share)   ### **The Art of Successful Core IT Negotiations: Best Practices from Banking's Top Contract Experts** When it comes to core IT contract negotiations, community banks face a critical challenge: how to secure favorable terms while maintaining vital vendor relationships. With technology contracts representing one of a bank's largest non-interest expenses, the stakes couldn't be higher. To demystify the art of successful negotiations, we've gathered insights from our panel of veteran negotiators.  [Read More](https://blog.paladin-fs.com/blog/core-it-negotiations) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/core-it-negotiations#comments-listing) Topics: [Contract Negotiations](https://blog.paladin-fs.com/blog/topic/contract-negotiations), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending) ## [The Great Sunset: Core Vendors' Service Discontinuation - A Tragicomedy for Community Banks](https://blog.paladin-fs.com/blog/the-great-sunset) Posted by [Aaron Silva](https://blog.paladin-fs.com/blog/author/aaron-silva) on Oct 14, 2024 5:17:11 PM - [Tweet](https://twitter.com/share) [![](https://blog.paladin-fs.com/hs-fs/hubfs/GettyImages-1006386712.jpg?width=767&name=GettyImages-1006386712.jpg) ](https://blog.paladin-fs.com/blog/the-great-sunset) ### The Writing's on the Wall - In Disappearing Ink Attention, community bankers! The tectonic plates of banking technology are shifting, and if you're not paying attention, you might just find yourself doing an impromptu dance on the San Andreas Fault of financial services. The latest tremor? Our friends at the Big Three - Fiserv, FIS, and Jack Henry - are starting to play a high-stakes game of Jenga with their services, and guess who's left holding their breath as the tower teeters? That's right, it's you, the community banks and credit unions. Fiserv has decided to kick off this party by beginning to ask their clients to ride into the sunset without Retail Online Banking (ROB) and Business Online Banking (BOB) services after December 2026. If you think that's a problem for future-you, think again. In the glacial world of core banking systems, 2026 is practically next Tuesday. [Read More](https://blog.paladin-fs.com/blog/the-great-sunset) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/the-great-sunset#comments-listing) Topics: [Contract Negotiations](https://blog.paladin-fs.com/blog/topic/contract-negotiations), [Fiserv](https://blog.paladin-fs.com/blog/topic/fiserv), [Fidelity](https://blog.paladin-fs.com/blog/topic/fidelity), [Jack Henry](https://blog.paladin-fs.com/blog/topic/jack-henry), [FIS](https://blog.paladin-fs.com/blog/topic/fis), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending) ## [How Your Bank Approval Process Hinders Innovation](https://blog.paladin-fs.com/blog/bank_approval_process) Posted by [Chris Nichols, Chief Strategy Officer at CenterState Bank](https://blog.paladin-fs.com/blog/author/chris-nichols-chief-strategy-officer-at-centerstate-bank) on Sep 25, 2019 1:30:18 PM - [Tweet](https://twitter.com/share) [![Screen Shot 2019-09-25 at 1.24.47 PM](https://blog.paladin-fs.com/hs-fs/hubfs/Screen%20Shot%202019-09-25%20at%201.24.47%20PM.png?width=767&name=Screen%20Shot%202019-09-25%20at%201.24.47%20PM.png) ](https://blog.paladin-fs.com/blog/bank_approval_process) If you want a more innovative bank, it starts, and largely stops, with what your approval process looks like for new technology. Take a human and force them to grow up in New York City. Around age 20, you force them to go to conferences on living in the outdoors, hunting, fishing, and survival. You also hire consultants to come in and teach outdoor skills. Take your well-outdoor trained city dweller and then put them into the middle of the Colorado Rockies, chances are they become bear-food in a week. That is basically how banks are handling innovation. [Read More](https://blog.paladin-fs.com/blog/bank_approval_process) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/bank_approval_process#comments-listing) Topics: [Fintech](https://blog.paladin-fs.com/blog/topic/fintech), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending), [Bank Technology](https://blog.paladin-fs.com/blog/topic/bank-technology) ## [Bank Worker Productivity and The Technology Imperative](https://blog.paladin-fs.com/blog/thetechnologyimperative) Posted by [Chris Nichols, Chief Strategy Officer at CenterState Bank](https://blog.paladin-fs.com/blog/author/chris-nichols-chief-strategy-officer-at-centerstate-bank) on Sep 6, 2019 1:51:33 PM - [Tweet](https://twitter.com/share) [![Screen Shot 2019-09-06 at 10.32.04 AM](https://blog.paladin-fs.com/hs-fs/hubfs/Screen%20Shot%202019-09-06%20at%2010.32.04%20AM.png?width=767&name=Screen%20Shot%202019-09-06%20at%2010.32.04%20AM.png) ](https://blog.paladin-fs.com/blog/thetechnologyimperative) Back in the 1980s, there were more banks, smaller banks, and little technology. We were still driving checks around, there was no online banking, and networked ATMs was the latest in bank technology. At the time, the rule of thumb for bankers was that each bank employee produced about $20,000 of operating profit per year. Since each bank had about 100 employees, operating profit was about $2mm per community bank. In this article, we look at how this equation has changed and what it means for the future. [Read More](https://blog.paladin-fs.com/blog/thetechnologyimperative) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/thetechnologyimperative#comments-listing) Topics: [Fintech](https://blog.paladin-fs.com/blog/topic/fintech), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending), [Bank Technology](https://blog.paladin-fs.com/blog/topic/bank-technology) ## [Our 7 Question Test To Prevent Bad Bank Technology](https://blog.paladin-fs.com/blog/prevent-bad-bank-technology) Posted by [Chris Nichols, Chief Strategy Officer at CenterState Bank](https://blog.paladin-fs.com/blog/author/chris-nichols-chief-strategy-officer-at-centerstate-bank) on Jul 2, 2019 10:53:55 AM - [Tweet](https://twitter.com/share) [![Bank Technology Decisions2](https://blog.paladin-fs.com/hs-fs/hubfs/Bank%20Technology%20Decisions2.jpg?width=767&name=Bank%20Technology%20Decisions2.jpg) ](https://blog.paladin-fs.com/blog/prevent-bad-bank-technology) The largest problem with bank innovation is that we see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but in the process actually creates more problems, and risk, than it solves. It’s called the “Shiny Object Syndrome” (SOS), and it could be sowing the seeds of destruction for many banks. In this article, we look at the seven strategic questions you need to answer before acquiring any piece of technology. [Read More](https://blog.paladin-fs.com/blog/prevent-bad-bank-technology) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/prevent-bad-bank-technology#comments-listing) Topics: [Fintech](https://blog.paladin-fs.com/blog/topic/fintech), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending), [Bank Technology](https://blog.paladin-fs.com/blog/topic/bank-technology) ## [The Most Important Function You Need For A Digital Bank](https://blog.paladin-fs.com/blog/most-important-function) Posted by [Chris Nichols, Chief Strategy Officer at CenterState Bank](https://blog.paladin-fs.com/blog/author/chris-nichols-chief-strategy-officer-at-centerstate-bank) on Jun 6, 2019 11:12:47 AM - [Tweet](https://twitter.com/share) [![The Digital Customer](https://blog.paladin-fs.com/hs-fs/hubfs/The%20Digital%20Customer.jpg?width=767&name=The%20Digital%20Customer.jpg) ](https://blog.paladin-fs.com/blog/most-important-function) While online account opening and digital lending are great, there is one function that is the most in demand by bank customers, yet most banks don’t think to provide any digital functionality around it. It is the one function that drives up the most cost for a bank and is the most significant reason why bank customers still say they want a branch. Solve this problem, and you start to become a true digital bank. In this article, we look at the data around the problem and how to solve for it. [Read More](https://blog.paladin-fs.com/blog/most-important-function) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/most-important-function#comments-listing) Topics: [Fintech](https://blog.paladin-fs.com/blog/topic/fintech), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending), [Bank Technology](https://blog.paladin-fs.com/blog/topic/bank-technology) ## [Here Is What Other Banks Spend On Technology](https://blog.paladin-fs.com/blog/bankspendontechnology) Posted by [Chris Nichols, Chief Strategy Officer at CenterState Bank](https://blog.paladin-fs.com/blog/author/chris-nichols-chief-strategy-officer-at-centerstate-bank) on May 16, 2019 12:47:06 PM - [Tweet](https://twitter.com/share) [![BANK TECH SPENDING3](https://blog.paladin-fs.com/hs-fs/hubfs/BANK%20TECH%20SPENDING3.jpg?width=767&name=BANK%20TECH%20SPENDING3.jpg) ](https://blog.paladin-fs.com/blog/bankspendontechnology)  One question we always ask is if we are spending enough on technology? After that question, we get confused and mired in the quicksand of financial reporting, finance philosophy and technology strategy. “Technology” is so pervasive that it is difficult to determine what the difference is between spending on “digital” projects versus “analog” projects. For instance, if we upgrade our phone system from dedicated copper to fiber optics that is an analog project but if we convert over to a slower voice-over-IP system is that a digital project? In order to shed some light, we did some research to help banks set their IT budget for next year. **** Technology Spending As A Percent of Non-Interest Income**** [Read More](https://blog.paladin-fs.com/blog/bankspendontechnology) 0 Comments [Click here to read/write comments](https://blog.paladin-fs.com/blog/bankspendontechnology#comments-listing) Topics: [Fintech](https://blog.paladin-fs.com/blog/topic/fintech), [Bank Tech Spending](https://blog.paladin-fs.com/blog/topic/bank-tech-spending), [Bank Technology](https://blog.paladin-fs.com/blog/topic/bank-technology) [All posts](https://blog.paladin-fs.com/blog/all) [Content Title](https://blog.paladin-fs.com/blog/topic/bank-tech-spending#) Description < Previous page Next page > ### Recent Posts ### Subscribe Here! ### Posts by Tag - [Contract Negotiations (34)](https://blog.paladin-fs.com/blog/topic/contract-negotiations) - [Fintech (27)](https://blog.paladin-fs.com/blog/topic/fintech) - [Paladin Research (24)](https://blog.paladin-fs.com/blog/topic/paladin-research) - [Fiserv (20)](https://blog.paladin-fs.com/blog/topic/fiserv) - [community banks (20)](https://blog.paladin-fs.com/blog/topic/community-banks) - [Jack Henry (17)](https://blog.paladin-fs.com/blog/topic/jack-henry) - [Credit Unions (13)](https://blog.paladin-fs.com/blog/topic/credit-unions) - [FIS (12)](https://blog.paladin-fs.com/blog/topic/fis) - [Bank Tech Spending (8)](https://blog.paladin-fs.com/blog/topic/bank-tech-spending) - [Editorial (8)](https://blog.paladin-fs.com/blog/topic/editorial) - [Bank Technology (7)](https://blog.paladin-fs.com/blog/topic/bank-technology) - [Fidelity (7)](https://blog.paladin-fs.com/blog/topic/fidelity) - [M&A (6)](https://blog.paladin-fs.com/blog/topic/ma) - [Vendor consolidation (5)](https://blog.paladin-fs.com/blog/topic/vendor-consolidation) - [vendor merger (5)](https://blog.paladin-fs.com/blog/topic/vendor-merger) - [OSI (4)](https://blog.paladin-fs.com/blog/topic/osi) - [Paladin Success Stories (4)](https://blog.paladin-fs.com/blog/topic/paladin-success-stories) - [open banking (3)](https://blog.paladin-fs.com/blog/topic/open-banking) - [bank events (2)](https://blog.paladin-fs.com/blog/topic/bank-events) - [credit union events (1)](https://blog.paladin-fs.com/blog/topic/credit-union-events) [See all](https://blog.paladin-fs.com/blog/topic/bank-tech-spending#) [![Paladin fs, LLC](https://blog.paladin-fs.com/hubfs/Paladin_September2019%20Theme/Images/logo-paladin-light.svg)](http://paladin-fs.com/) P.O. 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